例句:

It looks like we may have made a mistake.

似乎我們有些搞錯了。


I see why this is frustrating for you.

我明白這樣令你很失望。


I know this has been inconvenient for you so please let us fix it.

我明白這為你帶來不便,請讓我們把事情辦妥。


I'll keep you posted.

我會及時通知你的。


I totally understand your frustration at being sent the wrong order last week.

我完全明白你對於上星期我們送錯訂單感到失望。



例句:

Would you like a replacement or a refund?

你會想換或退款嗎?


Maybe we can send you a new one.

可能我們可以發一個新的給你。


Please give me some time and I will try to make it right.

請給我一些時間,我會幫你解決的。



例句:

I must apologize but this is against our company policy.

對不起,但這不合乎我們公司的政策。


I really wish that I could help you but this is out of my hands.

我也希望可以幫到忙,不過這超乎我們的控制。


I am sorry, but I cannot give you the requested refund.

對不起,我無法給你退款。